1 Message
[Edited]
Lies from the initial setup of my Xfinity Mobile account. Told if I moved a number to mobile that my other bill (very long term cable and internet customer) would go down. Not only did that bill go up buy I had an additonal mobile bill. 1 month in I started to transfer back to Verizon. 2 months now and things still not resolved. Xfinity Mobile is horrible. [Edited: "Solicitation"]. [Edited: "Inflammatory"]. Customer service agents need better training. 1 agent tells you 1 thing and the other agent tells you another thing. Going into a store doesn't help either. It's a vicious circle and they hold your number for ransom. Beware. I see others stating the same thing. Wish I had researched before trusting Xfinity Moblie.
XfinityOrlandoM
Official Employee
•
1.2K Messages
9 months ago
@user_9o74qb
Could you please send our team a direct meassge with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
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The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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