U

Thursday, December 14th, 2023 1:44 PM

Closed

[Edited]

Lies from the initial setup of my Xfinity Mobile account.  Told if I moved a number to mobile that my other bill (very long term cable and internet customer) would go down.  Not only did that bill go up buy I had an additonal mobile bill.  1 month in I started to transfer back to Verizon.  2 months now and things still not resolved.  Xfinity Mobile is horrible.  [Edited: "Solicitation"].  [Edited: "Inflammatory"]. Customer service agents need better training.   1 agent tells you 1 thing and the other agent tells you another thing.  Going into a store doesn't help either.  It's a vicious circle and they hold your number for ransom.  Beware.   I see others stating the same thing.  Wish I had researched before trusting Xfinity Moblie.

Official Employee

 • 

1.4K Messages

11 months ago

@user_9o74qb

Could you please send our team a direct meassge  with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

- An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

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