1 Message
[Edited] Xfinity balance total $0.00
When I go to make a past due payment for my old data plan it says I owe $312. When I click make a payment it tells me i have a balance due of $0.00. This is extremely frustrating because my Iphone carrier is locked because of this. Please Respond.
XfinityThomasC
Official Employee
•
1.9K Messages
3 months ago
Hello @user_1xx8q4
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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