2 Messages
[Edited: Language] payment plan
I recently attempted to set up a payment plan on my account due to a financialhardship. First it was set to draft incorrectly as I explained to the csr that I would not be able to process any payment toward my account until my check came in which would be 2 weeks from the call. My account was drafted for 100 a week later. When I spoke with customer service about this I was told, in the same breath, that the charge was valid (even tho I explained to the person who created it that I would not have funds available until my payday), and the charge was incorrect (the amount drafted is more than the amount I owe ) I spent 3 hours on the phone and with chat. So how is it that an invalid amount can be charged on my account and it not be refunded?? Please explain this to me like I am 5 because I am ready to take all of my service elsewhere.
XfinityMichaelC
Official Employee
•
4K Messages
11 months ago
Hello, @user_lepvy6! Thanks for reaching out to us on the forums. I apologize to hear of the issues you are having with the payment plan and the charge not being correct. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests over this platform. Have you tried texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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