[Edited: "Inflammatory"]

(2nd time I'm writing)

Xfinity

Deceptive billing

"FREE mobile for 1 year". This is the 2nd time I've been billed for the full mobile bill. I've called at least 10 times for 15 hours and it's crazy that this is happening like this. I'm going to cancel, but you're insane for thinking ppl will put up with this. And when I call, it sounds like a restaurant in the back- awful reception, constant transferring and the supervisors are not doing a very good job. They should have come back and asked if s/he could call me back. Yeah, I'm cancelling, but also am upset at how tragically unethical these practices are. Comcast/ Xfinity has lost it's luster. From what I've read online, Xfinity continues to charge after cancelling. I hope a class action lawsuit is brought against this company. I'm all in for that., I've already submitted a report to the legal dept for the last bill and issues. It just continues. 

8/23. 9:15am

Customer care 5849023, Sid

The second person I’m talking to after being transferred after asking for his he says higher ups

He transferred me to the internet dept, where I got Sid…who wanted to transfer me

Then, Sid said he had to transfer me bc that was the internet dept.

Sid says all the “higher ups” have access to these phone calls

Then said he had to “go look for a supervisor”

I’m still on hold- it’s 9:42

To get the correct billing

Still on hold…it’s 10:01

I hung up and am calling back: 10:15am

Called back 10:25

Customer care # name- Enzo from Egypt

“let me check”

“Said he doesn’t have number, he’s so sorry and he CAN”T give me his number!”

Removed the charges for Sept, said it would be accurate moving forward

Asked about cancellation- said I would be charged $2.46

If I cancel before 9/14, I won’t get charged for October.