Edited: [Inflammatory] sent in 2 iphones for trade because they were offering me 1700 for both iPhones.

Suppose to receive monthly credit every month until it equaled the $1700. 9 months later and still not a dollar, they say they received the phones and working on getting me paid. I ended up canceling service because of the worst customer service i have ever experienced. They then made me pay for the iPhones they gave me and never received trade in credits.

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XfinityBenjaminM

Official Employee

•

1.4K Messages

2 months ago

robs_martinez Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you are having and we'll do our best to assist you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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robs_martinez

Edited: [Inflammatory] sent in 2 iphones for trade because they were offering me 1700 for both iPhones.

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