Visitor
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1 Message
DPP eligibility
I have encountered an issue while attempting to bring my mobile services over from AT&T to compliment my Xfinity home services. I am being told there are eligibility issues for DPP on the account. I believe this is due to an account error from my previous service address. While I recently purchased a home that had existing Xfinity services I wished to have my services reactivated. I was informed at that time there was a small outstanding balance that was over a thousand days old. I quickly zeroed the balance and a couple months later decided to attempt to bring my mobile services over do to my interest in your trade in promotion. Could I please have an executive manual review of my account to determine my eligibility? I should note that my current carrier is not having any issues with offering me the same very generous trade in promotion with DPP as well.
XfinityNatalie
Official Employee
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389 Messages
23 days ago
Greetings, Mhawley70294! I appreciate you taking the time to reach out to us on our XFINITY Community forum. We are right here to help you with your eligibility issue encountered when attempting to resolve your mobile phone trade-in. No worries, you have reached the right place for assistance, as our Digital Care team will look into this matter for you!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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