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Friday, March 28th, 2025 5:51 PM

Don’t recommend

I originally had Xfinity triple package and mobile services when I canceled the triple package and kept the mobile service. My plan used to be $56 a month for the last four months they have now increased my bills. First one to $67 and $75 and now $89 claiming there’s a standalone fee because I canceled my other services. Absolutely ridiculous. I’ve been a customer with them for over 10 years and this is what they do over and over again. I used to tell people to get Xfinity mobile because it was only $56 a month for the unlimited plan and a smartwatch, now I would never recommend them 

Official Employee

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2.4K Messages

1 day ago

Hello, @user_gpcsfr 

Xfinity Mobile does not charge phone line access fees if you maintain Xfinity Internet, TV, or Voice services. However, if you move to a new address that doesn't qualify for these services or cancel them, a $25 per month fee per account will apply. For customers not on the latest price plan, a $25 per month fee per line will be charged on future Xfinity Mobile bills. You can confirm this information is public here. Would there be an opportunity to be your internet service provider and remove that fee? 

3 Messages

That is absolutely ridiculous to add an extra charge because I found a better deal for internet and tv else where and now you charge $25 extra a damn month because I canceled services- again my bill went from $56 to $89 that’s ridiculous and scam all because Xfinity will never maintain good prices for some called valued customers. So you continue to increase bills. 

Official Employee

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2.4K Messages

I understand your frustration @user_gpcsfr

Xfinity Mobile is a mobile service exclusively for Xfinity Internet post-pay customers, offering access to a reliable 5G network and millions of Wi-Fi hotspots nationwide. Customers can choose between two data plans: By the Gig, which allows sharing data, or Unlimited, which provides multi-line discounts. The service includes unlimited talk and text, Wi-Fi calling, and call forwarding. Xfinity Mobile also features enhanced speeds on Wi-Fi and international roaming services. Overall, it combines flexibility and extensive coverage to meet diverse customer needs. Not having that line fee is one of the biggest ways our internet subscribers save on having mobile service. You can read more about how our plan works here. If you look to the right of the page there is also a link to our FAQ page as well as other helpful links. 

 

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