Visitor

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1 Message

Friday, July 11th, 2025

Don’t get Xfinity

I moved into my new apartment in November 2024 and set up service with Xfinity they were running promotions and I got a deal of 2 lines and internet for $90 I accepted and switched my phone provider there and then. Months later I check my statements to find that I have been overcharged by at least $40 each month since setting up service. I called and they listened back to the original call apologized and promised a full refund when everyone was back in the office after the holidays.  I never got a call back. I have called and spoken to many managers. They now refuse to honor the deal that I was given and refuse to give me a refund like promised originally. They want to give me a credit and have me pay for my phone service which was supposed to be free. I am beyond angry and frustrated. I told the last manager I spoke to cancel the direct deposit on the phone bill. He intentionally cancelled my direct deposit on my internet services instead. I will be making a complaint to the FCC and maybe sue they have no leg to stand on.

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Official Employee

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2.7K Messages

1 month ago

 

user_isqidz- Thank you so much for sharing your feedback. This isn’t the kind of service we ever want anyone to have. We genuinely appreciate the opportunity to make things right and are here to support you in every way we can. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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