Visitor
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2 Messages
Don't belive the promos - No trade in credit given
back in november i traded in my iphone 13 for the new 17 in order to take advantage of the trade in credit for the 13 pro. I had to pay for the new phone up front and they said when my trade in was shipped i would recieve the $700 credit back. I never got the credit. I went through the chat agent, they promised me the credit would be given in the next cycle, that came and went. I called and was bounced around to multiple departments, all promising the next cycle it would happen, still nothing. Then I had multiple tickets opened and closed without any explination. I was told on the phone to go into the store, i went into the store and they told me to call.
Hours of wasted time, empty promises, and no results. If i cannot get this resolved I will be leaving xfinity forever. If you're thinking about doing any kind of their promos because it may never actually happen
XfinitySeth
Official Employee
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857 Messages
4 hours ago
Hello user_o7rsx4 👋 I know exactly how it feels to be on the receiving end of an unfulfilled promise, so I appreciate you coming to us with your experiences in getting moved over to Xfinity Mobile. We're thrilled to have you as part of the mobile family, and most of all I want to make sure you're able to get the full value of any device you traded in towards your new iPhone!
Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. From there, I'll be glad to research this further for you 👍 To do so, click on the chat icon located at the top right of this forums page.
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