U

Visitor

 • 

2 Messages

Sunday, March 20th, 2022 12:26 AM

Closed

Does Xfinity Support Family Set Up for Apple Watch?

My 12 year old son does not have a phone, but we would like to get him an apple watch SE and use Apple's family set up feature to attach it to my phone. I understand I would need to add the $10 monthly cell line to the watch and the watch must be cellular ready. A couple years ago I asked Xfinity about this feature when it was new from Apple and the response was that Apple "Family Set Up" is not supported at this time by xfinity. 

My question is Apple Family Set Up for apple watch supported from Xfinity now? If not will it be?

Because I am about ready to change service providers over this feature if xfinity won't support it. I would rather my younger boys not have mobile phones, just a watch to call and text.

Visitor

 • 

2 Messages

3 years ago

Here is an apple support video showing how to set up a watch for a family member without their own iPhone using Family Set Up: https://youtu.be/q6uMQeUx0l8

Just need to know if Xfinity mobile does or will be supporting this features?

(edited)

Official Employee

 • 

695 Messages

Hello @user_67510e, thank you for taking the time to reach out to us. I apologize as much as I would like to assist you, we do not handle mobile concerns. We have a specialized department that handles our Xfinity Mobile services. Allow me to provide you a direct number to our awesome Xfinity Mobile Team, please call or text 1-888-936-4968 or click on https://comca.st/3inYQgn to reach a Xfinity Mobile specialist at your earliest convenience for further assistance. I hope you enjoy your XFINITY services and you have a wonderful day! Did you have any other questions or concerns that I can assist you with?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Problem Solver

 • 

772 Messages

3 years ago

Unfortunately the answer is still NO, however Truphone does provide this capability in the U.S. 

Here is the link to cellular providers:

https://www.apple.com/watch/cellular/

Here is a link to Truphone which charges $9.99/month

https://go.truphone.com/plans/US


Note: Truphone may use AT&T so coverage will differ for family watch. Truphone has 7 day free trial. 

(edited)

forum icon

New to the Community?

Start Here