Skip to main content

  • Home

  • Getting Started

    • Offers

Anon2's profile
Anon2
20th Anniversary celebration
Rousing Reactor
Articulate

Contributor

 • 

129 Messages

Sunday, August 20th, 2023 3:51 PM

Closed

Does Xfinity Mobile "blacklist" customers?

I'm genuinely curious if Xfinity Mobile has "blacklisted" me from receiving service or support.  I've been complaining pretty incessantly since about Feb/March about features that stopped working, on one of my lines, and about how absolutely horrific their customer support is.  Now, I suddenly have no cell service at my house, and can't turn Wi-Fi calling on.  

Question

 • 

Updated 

1 year ago

200

2

0

Was this helpful?

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

1 year ago

@Anon2 Please contact our Xfinity Mobile Team at the number we provided (888)936-4968. We do not restrict someone from contacting us that needs assistance. The only way to have your access removed in reaching us would be for behavior that would warrant that which we can say rarely happens. You can also use their chat if that is easier for you (

https://www.xfinity.com/xfinityassistant/?channel=xMobile).

3

0

Anon2

Contributor

 • 

129 Messages

@XfinityBenjaminM​ What about impeding my cellular service?  

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

Please send us a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Direct Message" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We may be able to have someone from our Xfinity Mobile Team contact you directly to ensure the issue is resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Anon2

Contributor

 • 

129 Messages

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

1 year ago

Please contact our Xfinity Mobile Team if you are having technical issues and are not able to use your services.

1

0

Anon2

Contributor

 • 

129 Messages

@XfinityBenjaminM​  Oh, man, if you only knew how many times I've contacted your "team."  Have you ever tried to get real technical help from them?  It is an exercise in futility.  Just this morning, I was chatting with one of them who, at the end of a long chat, ASSURED ME (they always do) that he had resolved my issue and that, if I powered off my phone for 15 minutes (just enough time for him to NOT stay on the chat), all would be fixed when I powered it back on again.  NOPE.  After 2+ years of service at my home, with Xfinity Mobile - I am suddenly completely without service.  No wifi calling, either.  My husband has the identical phone, and his works fine.

Reps in this forum REALLY need to stop referring us to the "mobile team."  They are not helpful.  They are infuriating.

1 year ago

0

forum icon

New to the Community?

Start Here