Does anyone at XFinity have a clue how their own networks operate?

I bought an unlocked Moto G Power 5G 2023 directly from Motorola about 3 months ago and have been loving it.

I recently needed to switch to Xfinity mobile. The agent who took my order told me that my phone would not work with XFinity mobile, even though they get their service from Verizon and the phone is 100% compatible with Verizons network.

"But don't worry!" He said. "We can give you the EXACT SAME PHONE for FREE!"

When I finally received the phone over a week later (I almost didn't get it, which is a whole other saga featuring Xfinity's commitment to not doing a damn thing) it turns out it's not the same phone at all.

My phone has 6GB of RAM, 256GB of storage, and is a nice "Mineral White". The phone they sent me was a severely crippled version that Motorola wont even sell on their own website. It has 4GB of RAM, 128GB of storage and is black, and those are just the differences I've been able to notice so far, who knows what other corners they have cut to trick you with this neutered phone. 

Not only was the "EXACT SAME PHONE" bit a lie but it's not free either. Instead of giving you the phone for free, they charge you for it, but give you a "Credit" each month to make it no cost for that month. What that means is if I eventually find a mobile company that actually has a clue about what they are doing I would have to PAY the remainder of the balance on the phone. On top of all that Xfinity charges $260 for the phone and you can buy the much better version directly from Motorola for $199. https://www.motorola.com/us/smartphones-moto-g-power-5g/p?skuId=880 That's not FREE by anyone's definition.

Obviously if I hadn't been lied to I wouldn't have accepted the offer.

This is probably false advertising and is definitely deceptive business practices.

On top of all that I was told by a supervisor of Xfinity mobile customer support that there was literally NO ONE who works for Xfinity would be able to answer this one simple question. "What exact feature or specification is my phone lacking that makes it not compatible with your network?" because my completely unlocked phone supports 5G sub6 NSA, VoLTE, and WiFi Calling on Verizon (And AT&T, TMobile, Google Fi, and most other MVNO's out there) it supports 5G1: NR band n2/n5/n7/n12/n25/n30/n41/n66/n71/n77/n78 | 4G: LTE band 1/2/3/4/5/7/8/12/13/14/17/20/25/26/29/30/38/39/40/41/48/66/71 | 3G: WCDMA band 1/2/4/5/8 | 2G: GSM band 2/3/5/8

If it's just software I would download and install any software necessary. What else could it possibly be? Seems like such an easy question for people who provide support for the network to answer. You have no idea why this phone wouldn't work on your network? Really? And you don't think that's odd?

Overall Xfinity's "customer service" is an absolute joke. The Agent's are severely under-trained, misinformed, and unmotivated to actually help you. Actually getting a CSA on the line to begin with is a nightmare. I had to tell the automated robot three times (per call) that no I don't in fact want you to reboot my router when I am calling about my mobile phone. There should be an option to talk to a person or at the very least a call back number directly to the department when you've already called once and got disconnected multiple times. Oh and I've actually had 5G service precisely one day since I activated the phone a week ago. My service was cut off yesterday due to a "System Glitch" and they said it would take 24 hours to restore my service and guess what? 24 hours later I'm still not on 5G. Color me shocked.

What is wrong with you people?