1 Message
Does 180 seem reasonable to add ONE extra phone line?
All I wanted to do was add ONE phone line. I now have 181 bill I will NOT be paying. One week and 7 lying agents to add one phone line. I was charged $25 for 3 activations that didn't work. Seven out of the eight agents I delt with lied about the cost of the extra line...from free to $30 for both. I think it's actually 50, but who the hell knows. One agent who claimed to be a supervisor and told me at least 20 times that I was a valued customer told me I could get a free phone, just pay an $80 tax that he lowered to $30 something. He said it was an upgrade and I got a how to upgrade email. WHen the phone came in, it was added as an extra line not an upgrade. I'm guessing had we sent in the s22+, xfinity would have kept the phone and billed me for the full $800 the scam phone cost.
I WILL be filling a report with NH consumer fraud as I have no doubt you have scammed others.
IF you charge me 181 you will find yourself in court. Seven years I bragged about your service and now I wouldn't recommend you to my worst enemy.
XfinityJohnG
Official Employee
•
1.1K Messages
3 months ago
Thank you for reaching out to us here @user_p3z95p. I would be happy to look into the issue with that hone line addition from here for you. Could you send us a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0