Visitor
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1 Message
Account closed without warning [Edited]
I have had the same phone number for 10 years. Once I got a new phone Xfinity told me my account has been closed for 7 months due to non payment. I was told this without a warning!! I had paid my account every month without delay! I ran a business from my phone and everything is connected to that number! I asked to speak to a rude supervisor who knew nothing about what I was saying. [Edited: "Solicitation"]
[Title Edited: "Solicitation"]
XfinityCarolyn
Official Employee
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315 Messages
21 hours ago
@Brepoppy Thanks for reaching out to us about your mobile service. I would be more than happy to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link
How to direct message within the forum
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