3 Messages
Do not have Xfinity Mobile. Why do you charge me via Autopay?
I told a human on the phone on June 5, 2024, that Comcast was charging me for TWO Mobile numbers when I didn't have even one. No such account exists so I can't stop Autopay. Comcast is negligent or incompetent or somebody is making small change every month. Or is it a scam? No way to reach a human.
XfinityBradM
Official Employee
•
654 Messages
23 days ago
@user_3rqcc9 Thank you for reaching out and sharing your experience. Our team can get a ticket created for one of our Xfinity Mobile specialists to reach out and resolve this issue. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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