Thank you for reaching out to us here @user_cdc44c. From September 15, through October 15, new and current Xfinity Mobile customers, can qualify for $400 off an Apple flagship phone when purchasing an eligible Apple device with Xfinity Mobile. Eligible phones include the new iPhone 15 (Plus, Pro and Pro Max), as well as iPhone 14, 13, and 12. For more details on eligibility, see $400 off select Apple flagship phones.
You can reach out to one of our Mobile experts at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site to get all the details on that plan. You can also text or call them directly at 888-936-4968.
Thank you for keeping us posted, @user_cdc44c! Due to account security, our options with Xfinity Mobile accounts are very limited over this platform. We're unable to perform any device or account specific requests for our Mobile customers. I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat where an Xfinity Mobile expert is available 24/7?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@user_cdc44c It looks like you didn't complete the trade-in steps. Mine showed $400 also but when I entered my phone info, the discount went from $400 to $700.
Thanks for your reply. I am not trading in. I am just looking to purchase a new iphone with $400 off but $400 off does not show. It shows full price. I will visit the xfinity store to check it out.
XfinityJohnG
Official Employee
•
1.2K Messages
1 year ago
Thank you for reaching out to us here @user_cdc44c. From September 15, through October 15, new and current Xfinity Mobile customers, can qualify for $400 off an Apple flagship phone when purchasing an eligible Apple device with Xfinity Mobile. Eligible phones include the new iPhone 15 (Plus, Pro and Pro Max), as well as iPhone 14, 13, and 12. For more details on eligibility, see $400 off select Apple flagship phones.
1
0
XfinityJohnG
Official Employee
•
1.2K Messages
1 year ago
You can reach out to one of our Mobile experts at the https://www.xfinity.com/xfinityassistant/?channel=xMobile site to get all the details on that plan. You can also text or call them directly at 888-936-4968.
0
0
lmacmil
Contributor
•
229 Messages
1 year ago
The promo indicates it's for a new line or upgrading an existing line.
11
0