Visitor
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1 Message
Disputing $500 Single-Day Data Roaming Charge. Requesting Retroactive Travel Pass Adjustment
I am disputing a $500 pay-as-you-go data roaming charge incurred over a single day. I was unaware that my line defaulted to pay-as-you-go rates rather than the $5 Canada/Mexico Pass. Paying $500 for one day of data is punitive bill shock. I am requesting a one-time courtesy adjustment to waive the pay-as-you-go data charges and retroactively apply the Travel Pass rate for that day, while paying my normal monthly base bill.
XfinityChelseaB
Official Employee
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2.7K Messages
18 days ago
Hello @Manubamba, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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