1 Message
Dispute overcharged
To Whom It May Concern:
I am reaching out to formally contest the billing statement for the period from July 9 to August 8, 2024. Since activating my mobile service plan with Global Pass in August 2023, there have been no changes to my account. However, during my recent trip to Canada, I noticed that Xfinity did not apply the Global Pass service to my mobile plan, resulting in unexpected charges. I kindly request that you review my account, correct the billing error, and issue a refund for the overcharge. Thank you for your prompt attention to this matter.
XfinityRaul
Official Employee
•
1.5K Messages
11 days ago
@user_97c835 Good morning, thank you for reaching out today! I do have to apologize though; due to account security reasons we cannot help with this issue over social media. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://www.xfinity.com/xfinityassistant/?channel=xMobile and one of our experts will be happy to look into this for you!
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