Tuesday, February 6th, 2024 5:38 AM

discount on new galaxy s24

On Jan 24, I pre-ordered a Galaxy S24 256GB and added a mobile plan to an also new internet & cable package. I was told by the rep who handled my order that I was getting $500 off the price of the phone. Looking at my initial billing order (email):

New line for: Samsung Galaxy S24, Amber Yellow, 256GB
Includes your first monthly device credit. (It does? Where?) Additional device credits will be applied if you transfer your number and activate your device within 30 days.

First of all, it doesn't say which number. Who says a person can't have more than one phone with different numbers? Happens all the time with business phones. Also, it doesn't say anything about where the number is coming from... same or different carrier, for example. Too many open questions.

The Device page of my online account says:

DEVICE BALANCE - $766.66 of $799.99
DEVICE PAYMENT DETAILS - 23 Payments Remaining
$33.33/month, with final payment of $33.40

So where's the discount? 

Does my new phone number invalidate the discount? That's just crazy talk! If it's true, it shouldn't be buried in a sea of words, and because it's such a stiff penalty, it should be made VERY CLEAR. I had to Sherlock Holmes this little loophole. I hope I'm wrong. In any case, I will I insist on that $500 discount or I'll be returning the phone to Xfinity for a refund of what I've paid so far, and reverting back to my old carrier for this device and service (and negotiating a better deal).

It's none of Xfinity's business why I choose to have a new number with my new phone, and it's a lousy way to treat a new customer. I certainly should not have to forgo such an attractive deal because of it. Very shifty business practice that is.

Also, this is strange -- On my billing Statement page, it shows a "partial charge of $125.00 as a result of changes to Fast, 3 Product Discount (-$40.00), Popular TV and other charges made to your account on Jan 23." I have no idea what this means. Am I being charged an extra $125 or not? If so, for what? Charges are shown as this:

Partial charges - $125.00
Regular monthly charges - $43.20
Installment charges - $33.33
Taxes, fees and other charges - $12.19
New charges - $213.72

This charge does not appear in my (first) bill.  

And hey, thanks for this forum! It seems to get attention by the right folks who can actually help. 


2 Messages

3 months ago

Under "Save $500 on a new Samsung Galaxy S24 series," click Pricing & other info. In the Disclaimer pop-up, there it is: 

Requires purchase of a new eligible Samsung device while supplies last, a 24-month Xfinity Mobile Device Payment Plan Agreement (“Device Agreement”), and 1) activation of new Xfinity Mobile line and transfer of phone number from another carrier within 30 days of phone purchase date […]

I'll see what I can do at this point. Maybe I transfer old number, but change the number on my old phone/old carrier. It's so crazy it just might work! :)

Official Employee


1.5K Messages

Hello, @user_o86d0q, and thank you! We appreciate you being a member of the Comcast Family! Our access to Xfinity Accounts and promotions is limited on this platform. To receive customer support, you'll want to reach out to our exceptional team of Mobile experts. Support information can be found here: https://www.xfinity.com/mobile/support/article/what-type-of-support-does-xfinity-mobile-offer#:%7E:text=Text%20an%20Xfinity%20Mobile%20Specialist 

You can contact our Xfinity Mobile support center via any of the following methods: 

  • SMS Text Message: 1 (888) 936-4968
  • Phone: 1 (888) 936-4968
  • Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

Our team can assist you in going over the billing for your internet and cable service. Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!


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