Visitor
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2 Messages
Discontinuing a second mobile line
According to a previous message you sent, I would like you to issue a ticket for discontinuing my second line. It was [Edited: "Personal Information"], NOT the most recent line, [Edited: "Personal Information"].
Thank you
[Edited: "Language"]
XfinityDuron
Official Employee
•
760 Messages
18 hours ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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