Disconnecting service

Hi there! I’m having trouble disconnecting my Xfinity mobile service. I’ve tried disconnecting my account for the past three months in a row, but I keep getting messages saying I need to pay my bill. I’ve called the support team four times, and they’ve assured me that my account has been disconnected.

However, it’s been four months in a row that I’ve received messages from Xfinity saying I need to pay my bill. I’m really tired of this issue and would appreciate it if you could help me resolve it as soon as possible.

Thanks for your attention. I hope it’s going to be done asap