Disconnect Mobile Service and Return Tablet that I was not told the TRUTH about

I have spent hours on the phone with various customer service representatives, none of which have been able to resolve the FRAUD and UNAUTHORIZED CHARGES issues that started on 2/4/26.

• Received monthly bill on 1/30/26 which had increased above an amount I was willing to pay
• Call Xfinity on 2/4/26 inquiring about options to reduce the monthly cost for cable and internet
• Was told by the agent that if I accepted an offer to receive a tablet (free of charge) they could get my bill down to $202/month.
• I asked multiple times if there were any charges associated with the tablet and I was told no that the $202/month charge included everything.
• The tablet was delivered to the house while I was out of town on 2/5/26.
• On 2/5/26 and 2/6026 I received phone calls from [Edited: "Possible malicious number"] saying that Xfinity had shipped the wrong tablet and that they needed to pick it up. The second time they call I asked how I knew they were actually with Xfinity, they did not provide an answer. At that point I called the Xfinity # 800-934-6489 to ask if the wrong tablet was sent and I was told no, that that was a scam phone call trying to get the tablet.
• Since then, I have been billed $223, $221 and $26 for internet/cable and the tablet.
• Have spent HOURS on the phone with various agents. Fraud ticket [Edited: "Personal Information"]did not produce any results.
• Just finished another 1 hour and 15-minute phone call with Mobile escalated to a supervisor level that put me on hold for 15 minutes then dropped the call after telling me he was submitting a UNAUTHORIZED CHARGES ticket in order to return the tablet.
• I have disputed the charge for the tablet on my credit card and will continue to do so until this is resolved.
• Nothing Xfinity has told me has come through.

Xfinity has AWFUL CUSTOMER SERVICE and employees that lie and mislead longtime loyal customers