Disappointed

I’ve been medically impaired and unfortunately unable to pay my phone bill I was sent an email on August 8th to make a payment to avoid disconnection I called in gave my last which was less than the amount due and made an arrangement for the remainder I was told once I paid the remaining balance my service would be restored a week later a made the payment before the payment due date and no service for 24 hours chatted with several reps then was told I had to 1700 which was the amount for the two devices on my line chatted with supervisors and they told me I could do a payment arrangement for that and to wait 24 hours waited 48 hour visited a Xfinity store spoke to tier 2 support who advised with paying the past due amount and having the payment plan my service would be restored in 1-2 hours I’ve been going through a loop hole the last rep I spoke with said my account is with collections I’ve never been treated so poorly by a service provider and all the different  answers are confusing