Disappointed is an understatement

I am writing here since Xfinity wants to make you speak to a robot for everything. I have been using their internet service for almost 6 years and have not had many major issues. I recently started a business and decided to give their mobile service a chance. I had an internet number for my business at the time that I was using an app for communication (through www.godaddy.com), so not a regular phone service. I called to inquire about a phone line (amazing how you can get a human on the phone when you are interested in buying something) and was assured NUMEROUS times that it would not be an issue to transport the number over. I received my phone a week ago. I followed the instructions and got the pin number and address from my current provider. When I went to type that into the phone to activate it, I was told that there was an error and I needed to call. I called Xfinity and after a good 25 min wait time was made aware that internet numbers take longer to transfer and it would be a few days. This was last week. Today I called as I have not heard anything. After another close to 30 min wait, I am told that I have to send a confirmation number to my current provider and told they would know what to do with it. When I called my current provider and spent another hour on the phone, they tell me there is nothing on their end pending and Xfinity is the problem. I don't know- and frankly- don't care- who is lying. What I do know is that I am not a mobile phone provider employee. I know absolutely NOTHING about this process- and the fact that no one could help me get this situated and expected me to play the middle man between you and my previous provider put a terrible taste in my mouth, especially because no one could even tell me what I needed to tell my current provider. I am a solo employee and have lost so much money trying to deal with getting this situated, just to be asked to change my business phone number that has been advertised and in use for a year rather than be bothered to help me find a solution. I requested a return label for my phone and am canceling my mobile plan. I plan to also test out a Starlink device to get rid of my internet plan as well. I am highly disappointed as Xfinity has been the one stable thing about both my home and business- but this entire process was unacceptable. [Edited: "Solicitation"]