djmabf's profile

New Poster

 • 

7 Messages

Monday, November 21st, 2022 12:58 PM

Closed

Disable mobile data when connected to Wi-Fi

As many on this forum have discovered the hard way, your data limit can get eaten up quickly if you do not manually disable mobile data when at home or at work when connected to Wi-Fi.

Interestingly, I had Straight Talk for 8 years and bought only one GB of data per month and I never once came close to using it all. On Xfinity mobile, I have gone over the 1GB limit in less than a week. I'm not sure how Straight Talk did it, but when I was connected to Wi-Fi it did not use mobile data. At any rate, if you call Xfinity Mobile, they will simply tell you to turn mobile data off when at home. Of course, if you send a text with some kind of media attached you have to turn the mobile data back on, blah blah blah. Ridiculous for 2022.

I came across this option and just enabled it so I can't speak to how well it works but I offer it as a possibility for automatically turning off mobile data when connected to Wi-Fi.

These instructions are for Android but there is something called Wi-Fi Assist on iPhones that is similar. For Android...

First you have to turn on Developer Mode. Open settings and in the search bar type... Build Number. When your search returns the build number result, tap it and it will open the setting... Software Information. Scroll down until you see Build Number and tap it seven times. This will turn on Developer Mode.

If this does not open developer mode then you already have it turned on. Simply type... Developer Options in the settings search bar. (BTW, there is a developer setting under... Accessibility. This is NOT the one you want.)

With... Developer Options opened. Scroll down to... Mobile Data Always Active. Be sure this is turned off. You'll note that it tells you to leave it on for faster network switching. This causes me to wonder if there will be some kind of lag or disconnect on phone calls. As I said, I have not tried this but I'm desperate. If this doesn't work I'm switching carriers.

Supposedly, this will turn off mobile data when you are connected to a strong Wi-Fi connection. 

I'll try to update this after I've had it on for a while. Meanwhile, I'm eager to hear from anyone who has tried this.

I have reported this mobile data eating behavior to the FCC because if straight talk is able to disable mobile data when I'm connected to Wi-Fi without me changing a single setting, then Xfinity Mobile can do it too. Therefore, they're not doing it [Edited: "Inflammatory"]. At the very least it's disingenuous, [Edited: "Inflammatory"]. In my case, at 1GB, all it will take is me to forget to turn off mobile data about two times per month while I'm at home... then boom, I'll be over the limit. Ridiculous beyond belief!

Good luck!

Contributor

 • 

77 Messages

2 years ago

I so agree it has to be by design.  I learned the hard way to switch my mobile data off while inside.    

New Poster

 • 

7 Messages

2 years ago

UPDATE:  This did nothing. So instead of using barely a gig as before, I’m up to 3GBs.  There are far cheaper carriers if this much data is required.  I plan to switch carriers.  

Official Employee

 • 

1.5K Messages

@djmabf  Thanks for bringing your mobile usage to our community. We certainly value your business with us. I'm sorry to hear you're still having an issue with your usage with your Xfinity mobile service. We would like to make sure you receive the help you need with having your phone connect to your home Wi-Fi. 

Please send our team a direct message with your full name and full address so that we can assist you further. 
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here