Visitor
•
1 Message
direct message
Hi,
I was Xfinity customer and Id No. is [Edited: "Personal Information"] , i cancelled my services and got confirmation message on 09/28/2025, but i did not received any final bill against it today they charged me from full amount of $105.97 including device payment which i already paid off before, i should get an email or message regarding my final bill before they charged me. And i also get an email on 10/16/2025 which is following:-
|
We’ve updated our Xfinity Mobile Customer Agreement
|
|
We’ve made updates to our Xfinity Mobile Customer Agreement, including changes to the arbitration provisions. We encourage you to review the updated agreement, which can be found here. These changes will take effect November 15, 2025. The updated agreement will automatically apply if you continue to use your Xfinity Mobile service 30 days after that date.
|
|
Thanks for being with Xfinity.
|
Why Xfinity harassing the customers, please resolve my query and reply me about why i am still getting these email and what agreement they change and for what , i did not signed any agreement after deactivation of my services.
XfinitySean
Official Employee
•
269 Messages
19 days ago
Hey there user_xl2074, thanks for reaching out through our community forums! We'd be happy to look over your account to make sure nothing is out of place. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
0
0