Visitor
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1 Message
Did I get a legit call from Xfinity? [Edited]
I'm supposed to be getting my landline phone connected to my xfinity account. I just got a voicemail saying to call the above number to complete my mobile activation. Since I'm not looking for mobile activation I asked about the number online and AI gave me two legitimate numbers and stated that it could find no # for xfinity like the one I presented. Then I came across a message stating I should mention this to the xfinity forum.
[Title Edited: "Possible malicious number"]
XfinityAngie
Official Employee
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3.1K Messages
2 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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