Visitor
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1 Message
Devices is paused
The app is telling me it's not. I need my computer to study for a major test tomorrow. So I need this fit ASAP.
Visitor
•
1 Message
The app is telling me it's not. I need my computer to study for a major test tomorrow. So I need this fit ASAP.
XfinityJohnG
Official Employee
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1.1K Messages
1 year ago
Thank you for reaching out to our team here @user_d1aa4a. I will be happy to check on any service issue from here for you. Could you send me a direct message with the full name and complete address for that service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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