Device will not ring with Bluetooth headset connected.

Hello @user_2a191c! Thanks for taking the time to reach out to us on Forums. We value you as a customer, and I am sorry to hear about this issue with the phone not ringing with your Bluetooth headset.

Please note that Xfinity Mobile support on social media is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on xfinitymobile.com.

For the best assistance, please contact our Xfinity Mobile support center through any of the following methods: 

• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile

We would be more than happy to assist you with some basic troubleshooting. To confirm, are you only experiencing this on the one Bluetooth headset, or does this occur with any Bluetooth-connected device?