Visitor
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1 Message
Device Upgrades with Mobile Plus
From my understanding, the Mobile Plus Plan allows you to upgrade your device whenever you like if you have had it for 60 days, but when I go to upgrade my device it is saying I have to pay 50% of the balance first? On top of that when I shop for new devices it says I don't even have an xfinity mobile line sometimes and tries to get me to start a new line. I really just want to trade in my phone and get something different but I am having trouble with both the website and mobile app.
XfinityDena
Official Employee
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4.7K Messages
17 days ago
@user_yn4dhj Great question. With our Mobile Plus plans, you may upgrade early if your current deice payment plan is at least 50% paid off and in good working condition. Here is a link: https://www.xfinity.com/learn/mobile/phone-upgrades that has frequently asked questions.
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