Device claims

I tried to file my claim and it keeps giving a "No claim can be found using the specified values" what does it mean

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XfinityMartyR

Official Employee

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1.5K Messages

4 months ago

user_yuig0k Thanks for reaching out! You will want to ensure you are following the process outlined in the follow article for Xfinity Mobile. How do I file a claim through Xfinity Mobile Care (XMC)?

If you have any issues, I would recommend reaching out to Assurant at 855-884-9771.

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kirkcor_1

1 Message

4 months ago

I am getting the same error message. Their chat function is useless because no one answers (I was first in cue for fifteen minutes and no response).

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XfinityKrista

Official Employee

•

1.5K Messages

Hello @kirkcor_1, thank you for taking the time to reach out on social media. I understand your concern, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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4 months ago

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user_yuig0k

Device claims

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