Device and Activity Removal

My number and device were under an account that will remain active with other numbers. I have transferred my number to a new carrier. Will my device and activity be removed from the account so this information can no longer be viewed? Is this an automatic removal and how long does it take after the line is deactivated?

Thank you

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XfinityDilary

Official Employee

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1.8K Messages

6 days ago

Thanks for posting on our community forums, user_ram3zb. That's a great question. If the phone number has been ported to a different provider, the line on our end will be canceled automatically and removed from the account. Do they still have the device with them? Or did you transfer the device as well?

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user_ram3zb

2 Messages

@XfinityDilary they still have the device and did not transfer the device because they got a new one with the new provider. How long does it take to remove all the activity information?

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2 days ago

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user_ram3zb

Device and Activity Removal

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