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user_34ba6e
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Wednesday, December 17th, 2025 10:07 PM

Details of xfinity mobile payment arrangement

Good afternoon. 
     My question is, why doesn’t the website accurately state how to qualify for a payment arrangement when it comes to xfinity mobile? Last month I received an email saying I had 5 days. I only got 2. I was told I got the email by mistake. I attempted to escalate via corp but.. my phone was off so couldn’t be as responsive. I paid the balance but this month I don’t qualify. The terms only say you have to pay off the previous arrangement. I’m due to be cut off again. Even though, I paid it and the terms say that’s what it takes to qualify. I don’t understand and need some clarification. I keep getting different answers. 

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23 days ago

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XfinityMartyR

Official Employee

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2.9K Messages

25 days ago

 

user_34ba6e Thank you for reaching out! Xfinity Mobile service is excluded from the standard payment arrangement policy. Instead, Xfinity Mobile customers may be eligible for repayment plans. Here is an article that outlines the details. 
 

 

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user_34ba6e

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Correct. But that doesn’t answer the question. Even here it says you have to pay off the previous one. I did that. 

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23 days ago

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XfinityChristy

Official Employee

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2.6K Messages

I am sorry, user_34ba6e but I don't have answer for you. I would be happy to review your account with you to see how to best assist. To get started, please send a direct message with your full name and address. 

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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23 days ago

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