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i need to delete my account. I have an inactive account with xfinity from 7 years ago. Someone changed the phone number on the account and i keep getting spam messages from "xfinity" to the email address that is on file. I want to permanently delete the account. How can i do that? there is no direct message option on my screen.
Hello, we will always do all we can to help @sho1234. Do you currently have active services with us? Knowing this will help us take the right steps to help.
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user_sg5sav
Visitor
•
4 Messages
1 month ago
What’s the number to talk to a human
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XfinityThomasA
Official Employee
•
2.4K Messages
1 month ago
Hello, user_sg5sav! Thank you for contacting us for help. You've reached the right team. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
sho1234
Visitor
•
1 Message
15 days ago
i need to delete my account. I have an inactive account with xfinity from 7 years ago. Someone changed the phone number on the account and i keep getting spam messages from "xfinity" to the email address that is on file. I want to permanently delete the account. How can i do that? there is no direct message option on my screen.
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