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user_kxh759
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Thursday, December 18th, 2025 12:52 PM

Deadline to claim free mobile line included with my internet plan

the ad says 90 days from purchase of internet plan to purchase but nowhere in my online account portal or xfinity app has such info. Live agents provided confusing different answers: some says days, some says ASAP to secure the offer. Can you help to confirm? I heard of many stories on xfinity not honoring the offer later on and it is extremely hard to get it resolved

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4 hours ago

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XfinityBenjaminM

Official Employee

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2.6K Messages

4 hours ago

 

user_kxh759 Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to take a look at your account and see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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