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DATA ROAMING CHARGES of $522!!
I was traveling this summer and had GTP on the entire time. At one point I received a message on the airplane that I was using GTP for $10 a day. Then when I landed in the USA I discovered that I was charged $522 because my phone inadvertently connected to the airplane service (I did not opt in at all).
I have spent countless hours on the phone with Xfinity and even stopped in the store - does anyone know how I can dispute this or get some help? This is an insane charge for me to pay and I have to think of switching services if I am forced to pay it.
XfinityArmand
Official Employee
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2.3K Messages
2 years ago
Hi there @Brendan1323! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your billing concerns. We are so glad to hear from you and happy to help in any way that we can to get this resolved. No worries! You have reached out to the right team, and we are going to help. Please feel free to shoot us a private message so that we can get the ball rolling on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_4a796f
7 Messages
2 years ago
Hi, I am being charged $10,400 for two days in a "non-covered by Global Travel Pass" country that I had no way of knowing that this country was not covered. I thought I was paying $10/day because I landed in Portugal for a few hours and received the activation message from them, so I thought everything was ok. They send numerous text messages to your phone, but they can't send a message saying "you are entering a non-covered zone and will pay as you go. If you want to opt-out for this service do this or that". They start charging you and say nothing to you. You only find out later! How can I know that a "global pass" does not cover the entire globe?
The service was so bad in the country that I was in, that I had to use my boss' phone to work. Now I have to pay $5/mb and they are saying I spent over 2000mb.
I have spent about 20 hours on the phone with several agents that can't do anything about it. In fact, one of the agents told me she could set up a repayment plan and I said I did not want to do this because I was NOT going to pay for that huge amount of money. When I opened my email, there was an email saying "thanks for setting up the repayment plan" - without my consent.
On top of that, my payment has always been on autopay. I have tried removing the autopay and I am not able to. I have contacted them to cancel it, they say they can only update the payment method but they can't cancel the auto pay!!! They keep trying to pass my card and I keep receiving calls from the collector department trying to collect the money, even though there is an investigation opened!
This has been going on since August 18th. It's been almost a month. No one gives a proper update. No one has power to solve the problem. I have been calling almost everyday in hopes that I will get this solved. I have done everything in my power to do the right thing, but the customer service just can't do anything about it. I feel frustrated, I can't sleep at night and I am getting sick.
Good luck trying to get this solved. So far, for me it has been the worst nightmare of my life. My biggest regret is choosing xfinity!
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