1 Message
Customer Support
Customer service team members on a digital platform are causing communication difficulties when responding directly via app and calls. This uncalled behavior is unacceptable and should be reckoned with by the corporate office. In contact with employees in numerous occasions I’ve been spoken to in absurd mannerisms and my time has been limited by false implications of my intent to resolve billing inquiries. I would like to address corporate for my concerns.
XfinityBrianH
Official Employee
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787 Messages
11 months ago
Our Xfinity Forums team is a division of our corporate office, we would be happy to help. Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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