customer service

I had xfinity internet and mobile. I switched the internet speed on my plan because my rate was set to almost triple. That is all I wanted to do. Xfinity sent me a whole new modem and started a whole new account, leaving my mobile service with the old account. This was over a week ago. Since then, I have spent over 6 hours on the phone with xfinity to switch my mobile line to my "new" account, dealing with thick accents and rudeness. I have been cold transferred, left on hold for an hour with no one checking on me, and even had an agent fraudulently create a whole new mobile line for me. I was told by 2 different agents I get free phone service for a year, but that got snatched back by a third agent. I can't access my phone from my xfinity app at all, and no one can fix it. So here I am at an actual Xfinity store, because I was told I had to go here to get the Number Transfer PIN. I have been waiting here now for an hour and 15 minutes, just trying to get my phone service out of the hands of this comically bad company. They don't even care about the fraudulent line creation, because "you never activated the esim for the new line". I got you off the hook for that attempted fraud, Agent BP-SBORIN799. Ok, after an hour and a half, I left the store with that magical Number Transfer PIN that absolutely no one could provide over the phone. Bye, Xfinity Mobile. If there was any other decent internet out here, I'd switch that, too. I'll keep looking though. Believe that.