Customer service

Why does Xfinity have the POOREST customer service representatives?!!!!  I have been calling this year for the last 8 weeks about being billed for a FREE mobile line because one of the C/S added it to my bill as a resolution to the inactive mobile line. (which only need to have the IMEI # changed).  I was told the problem has been resolved and my bill would be credited by MULTIPLE C/S.  The latest was about 10-12 days ago-  A FRAUD investigation was been done and I would hear back.  CRICKETS!!!! I have spent the last hour--1 hours and 10 calls to C/S (collections since I have not paid the bill) to being transferred to PAYMENTS--- WHICH one C/s said they were the same.  FEEL FREE TO listen to the recordings-- pickup and hangups, dropped calls, transfers to other agents not CUSTOMER SERVICE DEPT., one even said "her system doesn't allow transfers."

NO ONE!! ABSOLUTELY NO ONE  should receive such POOR, INEFFECTIVE, FRUSTRATING service.  ESPECIALLY when you are being BILLED for a mobile line that should be FREE BUT ARE EXPECTED TO PAY DOUBLE THE COST!! of a Mobile line.

TRAIN your personnel since they are such CHEAP LABOR.  Loud call centers with non AMERICANS who know less than the basics of customer service!!  Just robot lines. 

No someone needs to credit my account the MONTHS I have paid for a FREE mobile line and STOP charging customers OR THERE WILL BE A FALSE ADVERTISEMENT compliant filed.  I PAY MY BILLS as agreed NOW adhere to your CONTRACTURAL AGREEMENT XFINITY