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user_e7zp8e
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Visitor

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Saturday, August 2nd, 2025

Customer Service

Xfinity is Beyond RIDICULOUS when trying to speak to a HUMAN!!!😡The automated system REPEATEDLY connect to what you’re NOT needing to assist with the problem…Xfinity has the WORST automated system and NEED to IMPROVE and get HUMANS back to HELPING customers!!!!…. because automated  CAN’T/DOESN’T always HAVE the ANSWERS we NEED.

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Updated 

12 hours ago

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XfinityChristy

Official Employee

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2.2K Messages

12 hours ago

 

user_e7zp8e Hello and thank you for reaching out via our Xfinity Community Forums. I completely understand your frustration and am so sorry for the difficulty you've had trying to reach a representative. It is important to speak with a person who can help with your specific issue, and we sincerely apologize that our automated system fell short. Your feedback is extremely valuable, and we'll be sure to pass it along to our team.

 

As a member of to Digital and Social Media team I can help with most billing and service issues, can you share a bit about why you were reaching out to see if I can assist you? 

 

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