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user_ta2bb9
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2 Messages

09/11/2026 10:56 PM

Customer service representatives

How do I get a person in the US on the phone instead of some person in a third world country that doesn’t speak English ?

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21 days ago

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XfinityQuemekia

Official Employee

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1.5K Messages

28 days ago

I completely get wanting a smooth conversation when you call in, and it's important to be able to communicate easily to get things fixed. When you reach out over the phone, our system automatically routes calls based on agent availability, we can't manually control which specific agent answers the line.
That said, our team right here can handle just about anything you need. May I know a bit more about your concerns? We'll be more than happy to help you get this sorted out @user_ta2bb9.

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user_ta2bb9

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2 Messages

I need a return shipping label for a phone. My local store says they can’t generate one. Tech support said I had to take it to the store and have it activated then deactivated ( if that makes sense) then it could be shipped. 

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23 days ago

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XfinityAldrik

Official Employee

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2.8K Messages

I appreciate you for confirming that @user_ta2bb9! There is a 14 day window to return or exchange an Xfinity Mobile device that starts when the device is delivered or the date the device is bought at a local Xfinity store. If the device is within 14 days, FedEx will sent an email with the shipping label upon completing the steps in this article here.

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21 days ago

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