Frequent Visitor
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23 Messages
Customer service does not exist.
I sincerely believe that the wireless support people just answer the phones and laugh at us silly customers who think that someone will help them. I have lost count of how many calls I've made to try to get my bill straightened out. I started out at two phones with 1G data for $32 a month. Then came the new charges for a third phone (non existent) and the fees for who knows what, we're up to $175. Each person I've spoken to assures me that this will be resolved and absolutely nothing is done. They're just sitting there laughing at us.
CCDanielB
Official Employee
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252 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
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