2 Messages
CUSTOMER COMPLAINT BBB: multiple attempts to settle account
Sept. 14,2024
I, and members of your customer service team, on several occasions, both in-person, and online have been unable to successfully pay the outstanding monies owed on my account ($39.20). The account is inactive, and credit card information on file expired-this is despite having attempted several times to update the credit card details, only to receive the error, "unable to process payment". I will be filing a better business complaint--I've wasted far too much of my time attempting to pay a balance for which xfinity/comcast has, apparently, no means to allow me to do. Please contact me directly, by phone, for payment, otherwise I'll consider this matter resolved.
account #: [Edited: "Personal Information"]
[Edited: "Personal Information"]
D [Edited: "Personal Information"]
XfinityChristy
Official Employee
•
1.6K Messages
3 months ago
Unfortunately, we aren't able to handle payments directly through social media. However, I'd be happy to review your account and provide other options for payment.
To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account? We truly appreciate your patience, and we’ll do everything we can to assist you.
Thank you again for bringing this to our attention—we want to make it right! 😊
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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