1 Message
CREDIT REPORT FRAUD
I received an alert that xfinity has reported my mobile account as delinquent, tanking my credit score by 50 points. I have never missed a payment. I tried to chat with an agent and they requested a credit limit increase and had no clue what I was talking about. Once again proving their reputation for horrible service and shady business practices. I will be reporting this horrible company for credit fraud. If my credit report is not remedied within 72 hours I’ll also be taking legal action.
XfinityBillie
Official Employee
•
2.8K Messages
1 year ago
@user_bo7b5w Thank you for taking the time to reach out to us here on our Xfinity Forums. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
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