Credit Escalation Review

On October 11, I went the my Xfinity store in order to upgrade my phone.  As the process was nearing completion, I was advised by the Sales Consultant, Jackson, that I would need a Credit Escalation Review before I could get the new phone.  He provided me with written details of the upgrade and indicated that the review process would take 1-2 days. It has now been 15 business days and I do not know whether or not I have been approved or denied.  I have been a customer of Xfinity/Comcast for at least the last 11 years and have always paid on time.  Being a Diamond member seems to be irrelevant.  I expect better customer service.  I was with a different carrier for very many years but switched to Xfinity mobile earlier this year.  I am beginning to regret this decision.  Could someone please let me know the status of the credit review?