A

Visitor

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3 Messages

Wednesday, April 30th, 2025 2:03 AM

Credit check issue

Unfortunately, I am going through the exact same issue. When I called and spoke to a representative, I had to speak to three different people and a supervisor in order to get an answer and still they could provide me nothing other than they cannot do a credit check on Demand. They stated there was nothing they could do for me, but suggested go to a store, but seeing as I am currently handicapped, I am unable to have that luxury and based on the similar comments, it seems like a waste of time. When I asked when the next credit check would be, they cannot provide me with an answer. And they advised me they only checked every six months. This is ridiculous. Seeing how this is a reoccurring issue for most I will now reconsider my provider

Official Employee

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1.5K Messages

1 month ago

@Afig12 What credit check is this specifically for? Was you looking to upgrade your service?

Visitor

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3 Messages

Correct I was looking to upgrade my Mobile and the plan for a promotion that was ongoing, but has since ended

Official Employee

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2.4K Messages

Afig12, I'd love to work with you a bit more and check for any current upgrade promotions you're eligible for. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
• Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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