Visitor
•
3 Messages
Credit check issue
Unfortunately, I am going through the exact same issue. When I called and spoke to a representative, I had to speak to three different people and a supervisor in order to get an answer and still they could provide me nothing other than they cannot do a credit check on Demand. They stated there was nothing they could do for me, but suggested go to a store, but seeing as I am currently handicapped, I am unable to have that luxury and based on the similar comments, it seems like a waste of time. When I asked when the next credit check would be, they cannot provide me with an answer. And they advised me they only checked every six months. This is ridiculous. Seeing how this is a reoccurring issue for most I will now reconsider my provider
XfinityShawn
Official Employee
•
1.8K Messages
4 months ago
@Afig12 What credit check is this specifically for? Was you looking to upgrade your service?
2
0
Ericandjanetlee
New Poster
•
5 Messages
2 months ago
I too am having this issue. I have chatted to no end, several representatives, come to find out i have a low credit limit. Told me to call equifax and gave me the number. I called, they said they have credit records, not responsible for credit limits, so another waste of my time. I am about 3 hours into chats and a phone call with no resolution. My actual credit score is high 700's, and my home is paid off, so what gives
0
0
Ericandjanetlee
New Poster
•
5 Messages
1 month ago
I would love a response please from an xfinity agent on this matter.
0
0
AW678
Visitor
•
1 Message
1 month ago
Dealing with similar issues. I’ve been with Xfinity for 10 years and have had mobile for about 3 years. Numerous calls and no resolution. Same story-call the credit bureau. That got me no where. In January I was eligible for 10 lines and a pretty high dollar amount in phone payments. Now I can only have 6 and $600 in phone payments. This after I cancelled a 7th line that I NEVER added and was paying on for 18 months before I caught it (and no they have not credited me). Being a good long standing customer means nothing to this company. Almost every tech I’ve spoke to couldn’t even comprehend what I was trying to tell them. I’m disgusted and now exploring other providers.
1
0