Credit check issue

Unfortunately, I am going through the exact same issue. When I called and spoke to a representative, I had to speak to three different people and a supervisor in order to get an answer and still they could provide me nothing other than they cannot do a credit check on Demand. They stated there was nothing they could do for me, but suggested go to a store, but seeing as I am currently handicapped, I am unable to have that luxury and based on the similar comments, it seems like a waste of time. When I asked when the next credit check would be, they cannot provide me with an answer. And they advised me they only checked every six months. This is ridiculous. Seeing how this is a reoccurring issue for most I will now reconsider my provider