CORRECT WAY TO PORT GOOGLE VOICE NUMBER

Hello @Inked_Kitten and thank you for taking the time to contact our team here at the Xfinity Community Forums. I appreciate you sharing these details regarding the transfer of Google Voice numbers to Xfinity Mobile and do want to make sure an XM specialist is able to review feedback on any publicly posted information.

Do you happen to have a link to where you viewed the information you believe to be outdated or inaccurate?

@Inked_Kitten is correct.  But then, in a way, so is the existing xfinity page.  Here is what I found:

If you do not turn on "Call to listen" then there is no requirement for a voicemail PIN.  In that case, you have have no voicemail PIN, and your effective PIN is the last 4 digits of your number.  But for many/most people who have "call to listen" turned on, there is a separate PIN that you must use during porting.  So this needs to be clarified in the xfinity page on porting Google Voice.  

Also, you MUST, as @Inked_Kitten points out, "Unlock" your Google Voice number by logging into Google Voice and going to settings.  It will be $3 to do this if Google Voice provided that number. For me, I had previously ported that number from Verizon to Google Voice, so there was no fee.  But in any case, you must "Unlock" your number first.

Kudos to @Inked_Kitten for taking the time to document this.  Your fellow xfinity users thank you!

I’m so confused. I received a message saying my xfinity number was activated. I purchased a google number but it’s not working. 

@bpage06 , do you mean the google voice number you ported over to Xfinity is not working on your xfinity phone?  For me, once I get a notice from Xfinity the number is activated (and at the same time my google voice account no longer shows that number assigned to it), then it is working just fine on my xfinity phone.  Done it 4 times now and always the same.  Takes 2-3 full work days, but has always worked just fine.  

And I assumed you remembered to power off your xfinity mobile phone, then turn it on again.  

I ported my number from Google Voice last week. I didn't have a voicemail PIN and so the instructions on Xfinity's website were correct for me.

I left my phone off the first 24 hours after initiating porting and then I was bored so I turned it on and started setting it up and rebooted it a few times during the next six hours. Some time during that the number finished porting over.

I wonder if some GV numbers are in different systems at Google so they might be more difficult to port or if you could try removing the GV voicemail PIN?

This forum has been very helpful!  I purchased 2 new iPhones for my kids for Christmas, based on a special offer by Xfinity, which was based on transferring (porting) a number from another carrier. I had phone numbers for my kids through Google Voice, so that was how I planned to proceed.

When the phones came, I began setting them up, but was unable to complete the process. I was instructed to call Xfinity for assistance, answered some questions, and understood that the assistant taken care of everything, so now it was just a matter of waiting 3-5 business days for the number to be transferred so I could begin calling. Time passed and nothing happened. I went to my Xfinity web site where I could see the status of my devices and saw a message attached each of the two phones saying that there had been a glitch in activation of the phones, so I should please call Xfinity for help, which I then did. (If I hadn't gone to my accounts page, I wouldn't have known there was a problem). I called and the assistant tried to help; she asked if I had paid the $3 port fee to Google Voice. I told her I had not been informed that I had to do anything on my end with Google Voice. She said she would try to work through things on her end, but found that she couldn't complete the process. She gave me a link to Google Voice that described how to port a number from Google Voice. Essentially all it required was going to their accounts page and clicking on a button to unlock the Google Voice number. This action then activates a payment prompt where you enter a credit card number for the $3 payment. I did that and was able to confirm that my credit card was charged. But I saw nothing further on the Google Voice page indicating anything more I had to do, nor did I receive any more confirmation from them, e.g., an email, a text, etc., that the porting was in process.

I decided to get back in touch with Xfinity and let them know that I had unlocked the numbers at Google Voice. The assistant did some checking, confirmed everything, and then asked for the Google Voice numbers and the PIN. I gave him the numbers but told him I hadn't gotten a PIN from Google Voice. He thought I would have received this by text. I told him I'd received nothing, but because of the information I learned yesterday on this forum, I could tell him that if one doesn't have a PIN to access voicemail (which I did not have), then the PIN, by default, is the last 4 digits of the phone number. After giving him that information, he tried that, and said everything worked; he said the phones should be in service in a few days because Google Voice takes more time than the other carriers.

Bottom line: both Xfinity and Google Voice really need to provide more clear instructions to their customers and their staff on how to navigate this process. In addition to a lost week of phones with no service (but still paying for the linesI), I spent several hours of my time trying to figure all this out. Thanks to all of you who have posted your experiences.

Is it possible to check the port status from GV on xfinity at all ? I came across a post which had a link to check the port status but it does not work.