I

Visitor

 • 

6 Messages

Tuesday, September 27th, 2022 1:28 AM

Closed

CORRECT WAY TO PORT GOOGLE VOICE NUMBER

Ok so I figured out that Xfinity has the wrong info posted as to how to port your Google voice number over to xfinity. I know because I went through it. Xfinity says the account number is your Google voice number which is correct, but the pin IS NOT the last 4 of your phone number. The pin is YOUR GOOGLE VOICE VOICEMAIL PIN NUMBER. So whichever digits you picked to set up your voice-mail pin, this is the pin you need to use to port you Google voice number to xfinity mobile. PLUS, another thing not mentioned. You must log on to Google Voice via a desktop to unlock your GV number which only costs $3. If this isn't done, porting won't work. And I found out from Google that there is no longer a "process tracker" to see how long it will take your number to port. That was removed a couple months ago. So if you don't see it don't worry. So remember. Log on to Google voice via desktop and unlock your number which costs $3. Make sure the pin you use to port your number is your voice-mail pin. And lastly there is no more progress tracker. As long as you don't receive an email for xfinity or Google saying something went wrong, the porting is fine. Remember that Google voice number is considered a land line number so it'll take a minimum of 3 days to port. Hope all this helps those of you who want to port your GV number to xfinity mobile. 

Problem Solver

 • 

393 Messages

2 years ago

Hello @Inked_Kitten and thank you for taking the time to contact our team here at the Xfinity Community Forums. I appreciate you sharing these details regarding the transfer of Google Voice numbers to Xfinity Mobile and do want to make sure an XM specialist is able to review feedback on any publicly posted information.

Do you happen to have a link to where you viewed the information you believe to be outdated or inaccurate?

Visitor

 • 

6 Messages

@XfinityShaina

I sent you the pics I screenshot from xfinity mobile where it states how to port the GV number 

Visitor

 • 

6 Messages

@XfinityShaina​ Hi! I sent a couple screenshots. I found this info on the xfinity mobile app and it's what I followed to port my number. As I said tho it didn't work and 3 xfinity employees couldn't figure out the problem so I did my own research and went on to GV and found out what to do. I almost canceled all my lines because of how frustrated I was getting but thankfully I found the answer. I just don't want others getting frustrated too :)

Visitor

 • 

6 Messages

@XfinityShaina here's the other pic I  thought I sent. 

Official Employee

 • 

192 Messages

@Inked_Kitten Based on your screenshots, I can confirm these are the steps on the Xfinity website on how to locate your previous carrier's account number for your port over request based on acquired information. What information on this document is no longer up to date so that we can ensure the proper team receives feedback and make the appropriate changes? As you stated we would hate to lose potential customers or make anyone's life harder in their port over the process. We provide our account number via the My Account app and as a customer of another cell phone provider myself, I can attest that some other companies also provide your account number through their account management applications. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

6 Messages

@XfinityJoshM​ my first post answers all the questions you are asking. Log on via desktop to pay $3 to release your number so it can be ported. The correct pin is the voicemail password and NOT the last 4 digits of the phone number. Once this is done the number can be ported to xfinity. It will take a minimum of 3 days for the GV number to port cuz the number is considered a land line. And last thing there will not be a progress tracker as there was previously because Google has since removed it.

Contributor

 • 

35 Messages

2 years ago

@Inked_Kitten is correct.  But then, in a way, so is the existing xfinity page.  Here is what I found:

If you do not turn on "Call to listen" then there is no requirement for a voicemail PIN.  In that case, you have have no voicemail PIN, and your effective PIN is the last 4 digits of your number.  But for many/most people who have "call to listen" turned on, there is a separate PIN that you must use during porting.  So this needs to be clarified in the xfinity page on porting Google Voice.  

Also, you MUST, as @Inked_Kitten points out, "Unlock" your Google Voice number by logging into Google Voice and going to settings.  It will be $3 to do this if Google Voice provided that number. For me, I had previously ported that number from Verizon to Google Voice, so there was no fee.  But in any case, you must "Unlock" your number first.

Kudos to @Inked_Kitten for taking the time to document this.  Your fellow xfinity users thank you!

(edited)

Visitor

 • 

1 Message

I just found this thread.  About a week ago I went through the forms for transferring my Google Voice number to Xfinity and I got caught by the same lack of information about needing to unlock the Google Voice number.  I got the email saying that it would take 24 to 72 hours to process and that they would send an email when it was done, and then nothing.  So, now I just unlocked the Google Voice number, but I'm worried that "it already tried and failed on the locked number" (without letting me know that). I'm wondering if anyone knows if it will now go on with the processing or I have to do something to "kick start it"?

Official Employee

 • 

1.3K Messages

Hello @user_58ba0b, and thank you for reaching out with your concern. If you still haven't received any updates as expected, you may want to speak to our Mobile experts about the current situation on your port request. They would be best at getting you the information you need. 

At this time we don't have any of our Mobile experts on this platform, but you can reach them with any of these methods:

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat: xfinity.com/xfinityassistant/?channel=xMobile

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

2 years ago

I’m so confused. I received a message saying my xfinity number was activated. I purchased a google number but it’s not working. 

Contributor

 • 

35 Messages

2 years ago

@bpage06 , do you mean the google voice number you ported over to Xfinity is not working on your xfinity phone?  For me, once I get a notice from Xfinity the number is activated (and at the same time my google voice account no longer shows that number assigned to it), then it is working just fine on my xfinity phone.  Done it 4 times now and always the same.  Takes 2-3 full work days, but has always worked just fine.  

And I assumed you remembered to power off your xfinity mobile phone, then turn it on again.  

(edited)

Visitor

 • 

2 Messages

@blueman-2​ thank you so much for responding . I waited the three days and xfinity said activated. I’m guessing it wasn’t all the way activated on the google side of things. But everything is working now. I just checked. 

Regular Visitor

 • 

4 Messages

I'm in a similar predicament. 

Time line

2020-2022 Xfinity cell customer w/ iphone 8

July 2022 ported my cell number to Google Voice to try it out

Dec 2, 2022 - ported my number back to Xfinity and purchased a new iphone 14pro through Xfinity. However, the sales Rep said the port process will take 3-10 business days since a google ported number is equivalent to a landline porting (also mentioned by Inked Kitten above). It gets a little more complicated since the new iphone14 uses eSIM technology. This means I'm not flipping SIM cards. They advised that I leave the new iphone 14 OFF until the google number has completed porting back to Xfinity. i'm using my iphone 8 on Google Voice during this period (even presently). Since the sales rep setup the iphone 14 as my new port-to phone i'm in a bit of a pickle since I can't turn it on to check if the porting is complete as it may create conflict with the migration from my iphone 8, that is assuming the porting is not yet complete.

Long story short, how will I know when the porting from Google to Xfinity is completed? Will google voice stop working on the previously ported number? Will my iphone 8 show something on the screen, ETC? 

Today is business day 4. I'd like to avoid going to the store repeatedly as it kills a good chunk of time.  Thank you for reading this. 

(edited)

Contributor

 • 

35 Messages

@scsc1977 , are you talking about porting from Google Fi or Google Voice?  I think you might be referring to Google Fi, which is a different process I think.  

Regular Visitor

 • 

4 Messages

The porting is from Google Voice to Xfinity. I spoke with a porting representative and they urged me to migrate from my iphone 8 to the 14 now despite the porting being in process. They said to cycle the power daily and at some point it will eventually show Xfinity on the top header, not SOS as it presently does. A prior representative said it may be necessary to Reset the Cellular network. 

Once ported out of Google voice, will my number no longer show on Google Voice? If so, that is one way I can easily check daily. 

Migration started Dec 2, and it's now the 9th

Unlocking number = yes, I unlocked it on Google Voice prior to porting

Google PIN = yes, I set it up prior to porting 

Official Employee

 • 

2.3K Messages

I can definitely understand the frustration while waiting for a number port to be completed. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. You can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

2 years ago

I ported my number from Google Voice last week. I didn't have a voicemail PIN and so the instructions on Xfinity's website were correct for me.

I left my phone off the first 24 hours after initiating porting and then I was bored so I turned it on and started setting it up and rebooted it a few times during the next six hours. Some time during that the number finished porting over.

I wonder if some GV numbers are in different systems at Google so they might be more difficult to port or if you could try removing the GV voicemail PIN?

Visitor

 • 

1 Message

1 year ago

This forum has been very helpful!  I purchased 2 new iPhones for my kids for Christmas, based on a special offer by Xfinity, which was based on transferring (porting) a number from another carrier. I had phone numbers for my kids through Google Voice, so that was how I planned to proceed.

When the phones came, I began setting them up, but was unable to complete the process. I was instructed to call Xfinity for assistance, answered some questions, and understood that the assistant taken care of everything, so now it was just a matter of waiting 3-5 business days for the number to be transferred so I could begin calling. Time passed and nothing happened. I went to my Xfinity web site where I could see the status of my devices and saw a message attached each of the two phones saying that there had been a glitch in activation of the phones, so I should please call Xfinity for help, which I then did. (If I hadn't gone to my accounts page, I wouldn't have known there was a problem). I called and the assistant tried to help; she asked if I had paid the $3 port fee to Google Voice. I told her I had not been informed that I had to do anything on my end with Google Voice. She said she would try to work through things on her end, but found that she couldn't complete the process. She gave me a link to Google Voice that described how to port a number from Google Voice. Essentially all it required was going to their accounts page and clicking on a button to unlock the Google Voice number. This action then activates a payment prompt where you enter a credit card number for the $3 payment. I did that and was able to confirm that my credit card was charged. But I saw nothing further on the Google Voice page indicating anything more I had to do, nor did I receive any more confirmation from them, e.g., an email, a text, etc., that the porting was in process.

I decided to get back in touch with Xfinity and let them know that I had unlocked the numbers at Google Voice. The assistant did some checking, confirmed everything, and then asked for the Google Voice numbers and the PIN. I gave him the numbers but told him I hadn't gotten a PIN from Google Voice. He thought I would have received this by text. I told him I'd received nothing, but because of the information I learned yesterday on this forum, I could tell him that if one doesn't have a PIN to access voicemail (which I did not have), then the PIN, by default, is the last 4 digits of the phone number. After giving him that information, he tried that, and said everything worked; he said the phones should be in service in a few days because Google Voice takes more time than the other carriers.

Bottom line: both Xfinity and Google Voice really need to provide more clear instructions to their customers and their staff on how to navigate this process. In addition to a lost week of phones with no service (but still paying for the linesI), I spent several hours of my time trying to figure all this out. Thanks to all of you who have posted your experiences.

Regular Visitor

 • 

11 Messages

1 year ago

Is it possible to check the port status from GV on xfinity at all ? I came across a post which had a link to check the port status but it does not work.

forum icon

New to the Community?

Start Here