Visitor
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3 Messages
Corporate escallations
Billing . Use of credit card without authorship. Disconnect. Lieing about program cost. 2 hour wait time. Bot unable / refuse will not transfer me
i understand that you are a sales oriented company. My average request was six is 6my human interaction without resolutionis 3.
XfinityKei
Official Employee
•
2.9K Messages
5 hours ago
@user_1l6qvt Our team is here to help.
I'm sorry to hear of the issue you're having with your account.
As a friendly reminder you can log into the Xfinity App to view your current services and cost as well as change your payment information.
Our apologies for your long wait time.
We can assist you further in a direct message.
Please message me your first and last name along with your full service address.
To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
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