Visitor
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1 Message
Converting physical eSIM to eSIM on the same phone
I am trying to convert a physical SIM on my iPhone XR to an eSIM while keeping the same phone number on the same phone. There is no convert to eSIM option for me in settings, is there any way to do it?
XfinityKassie
Official Employee
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1.7K Messages
3 years ago
@user_65fd48 Good afternoon! Thank you for reaching out to our Community Forums Team for assistance with your eSIM question. I would be delighted to assist you in getting in the right direction today. I have included a link with instructions for your convenience, if that doesn't work, please let me know. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform, and may need to direct you to our Xfinity Mobile team members to assist you with getting your request completed. I have also included their contact information, just in case you need it for the future.
https://www.xfinity.com/mobile/support/article/how-to-activate-phone
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